|ARRIS Introduces EventAssure(TM) Outage Management Solution to Help Operators Achieve Superior Customer Experience|
In today's competitive service provider environment, cable operators need to be able to proactively troubleshoot customer related outages to ensure minimal downtime and quicker Mean Time to Resolve (MTTR). EventAssure is a multi-service outage management system that provides cable operators automated identification of plant and service outages through correlation of events. Proactive identification and isolation of outages through periodic and real-time collection of information means a reduction in truck rolls, an increase in operational efficiency and the ability to deliver a superior customer experience.
Through EventAssure's integration with ServAssure Advanced, operators now have access to the industry's most comprehensive systems for collecting data, measuring network and service performance while proactively managing faults and outages. ServAssure Advanced transforms raw data into meaningful information by collecting, storing and aggregating a comprehensive set of performance and utilization metrics, allowing cable operators to better manage performance and service quality.
"By designing advanced OSS solutions to leverage a common polling infrastructure, we protect the investment made by our customers, and minimize network and administrative impact," said
EventAssure includes a highly flexible, web-service based architecture for ease of integration with an operator's existing Operational Support Systems (OSS). With real-time visibility into the operator's service delivery infrastructure, EventAssure offers an Executive dashboard and detailed outage tracking. Historical alarm information with up-to-the-minute health status on all aspects of the network helps to empower
ARRIS is a global communications technology company specializing in the design, engineering and supply of technology that supports broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver carrier-grade telephony, network video processing, whole home video, demand driven video, next-generation advertising, network and workforce management solutions, access and transport architectures and ultra high-speed data services. Headquartered in
Alex Swan, ARRIS Media Relations, +1-678-473-8327, firstname.lastname@example.org