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SUWANEE, Ga., March 29, 2012 /PRNewswire via COMTEX/ --ARRIS Group, Inc. (Nasdaq: ARRS), the industry leader in workforce management software, today announced that the ARRIS WorkAssure Workforce Management solution now includes support for handheld devices and tablets using the Android OS platform. This release further demonstrates ARRIS' commitment to providing cable broadband operators with the full solution portfolio required in today's competitive landscape. Technicians in the field need intelligent tools to make their jobs easier and more efficient: they are often the face of the company in the eyes of the customer and meeting subscriber service expectations is a top priority.
"Operators are beginning to phase out existing handheld devices and purchasing new Android devices because of the user-friendly features," said ARRIS Senior Director of Assurance Solutions Product Line Management, Gary Cunha. "We want to do everything we can to make technicians in the field as productive as possible, so to that end, WorkAssure's comprehensive mobile support can now be extended to a variety of handheld devices and tablets that use the Android OS platform."
WorkAssure continues to provide the cable broadband industry with the most comprehensive suite of tools to improve customer service and event resolution with real-time interconnection of field service, dispatching, inventory, and support staff. In current use by over 40,000 cable broadband technicians, and auto routing more than 110 million work orders per year, WorkAssure enables operators to efficiently streamline operations through workflow improvements that increase productivity, reduce errors and improve reliability and quality.
ARRIS is a global communications technology company specializing in the design, engineering and supply of communications and IP technologies that support broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver and monitor advanced video, data and voice subscriber services, including whole home video across multiple screens, ultra high-speed data, personalized advertising and carrier-grade telephony. Headquartered near Atlanta, in Suwanee, Georgia, USA, ARRIS has R&D centers in Beaverton, OR; Chicago, IL; Cork, Ireland; Kirkland, WA; Redwood City, CA; Shenzhen, China; State College, PA; Tel Aviv, Israel; Wallingford, CT and Waltham, MA, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.