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When a customer is not available for a scheduled service appointment, or is inaccessible, field-service providers waste time and money deploying their resources to non-productive jobs. WorkAssure AutoETA in combination with SkyCreek's INTERACT accommodate any multichannel customer interaction strategy, monitor and manage resulting customer experiences and adjust customer-specific contact and "do not contact" logic to achieved desired performance. Combined with the ARRIS WorkAssure system, which eliminates bottlenecks and inefficiencies on the dispatch and service side, the resulting solution virtually eliminates all factors contributing to wasted field-service resources.
"The integration with ARRIS provides an exciting new customer benefit," says
"We believe the WorkAssure AutoETA solution in combination with SkyCreek's solution will greatly improve how our customers manage their field-service deployments," said
for more information on the ARRIS WorkAssure workforce management solution.
ARRIS is a global communications technology company specializing in the design, engineering and supply of communications and IP technologies that support broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver and monitor advanced video, data and voice subscriber services, including whole home video across multiple screens, ultra high-speed data, personalized advertising and carrier-grade telephony. Headquartered near
SkyCreek is providing the next generation of high-performance contact and customer experience management solutions to enterprise contact operations needing to move from basic capabilities to advanced levels of contact performance, cost containment and customer experience. With nearly 20 years of experience managing some of the largest automated customer contact operations in
ARRIS Media Relations,