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SUWANEE, Ga., July 20, 2011 /PRNewswire via COMTEX/ --
ARRIS Group, Inc. (Nasdaq: ARRS), a leader in network and service management solutions, today announced that the ARRIS ServAssure(TM) Advanced Performance Management Software platform now handles IPv4, IPv6 and dual-stack devices for data collection as well as real-time requests. ARRIS ServAssure currently manages over 80 million customer premises devices worldwide -- more than 30% of all existing in-home broadband devices.
ServAssure Advanced provides customer experience monitoring and performance tools to optimize the quality and capacity of DOCSIS® networks, enabling substantial improvements in available bandwidth and customer quality of experience (QOE). It offers service providers the ability to proactively address network and customer service assurance, while reducing mean-time-to-repair (MTTR) by presenting complex data and health metrics in meaningful, organized views. These diagnostics, along with expert recommendations, help operators improve customer satisfaction, increase network capacity and reduce operational costs with minimal CAPEX.
"Responding to forecasts indicating that the central pool of IPv4 Internet addresses would be completely depleted in 2011, we began preparing for the move to IPv6," said Gary Cunha, ARRIS Senior Director of Assurance Solutions Product Line Management. "We are now in the position to help our customerstackle today's IP address management and shortage issues while continuing to offer a suite of comprehensive applications, for a proactive, customer-centric solution that solves network issues and improves subscriber satisfaction."
The ability to provide assurance for new IPv6 addresses is critical to ensure the smooth continuity of residential and business service, and maintain customer satisfaction. As a market and thought leader in the space, ARRIS is equipped to proactively implement, navigate and support the shift to IPv6 addresses for its customers with its ServAssure platform.
For more information, visit: www.arrisi.com/get/saa/
ARRIS is a global communications technology company specializing in the design, engineering and supply of quad-play broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver reliable telephony, demand driven video, next-generation advertising and high-speed data services. Headquartered in Suwanee, Georgia, USA, ARRIS has R&D centers in Suwanee; Chicago, IL; Kirkland, WA; Beaverton, OR; Wallingford, CT; Waltham, MA; Cork, Ireland; and Shenzhen, China, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.